At MotorCables.co.uk, we’ve always focused on one thing: delivering high-quality, reliable power solutions that you can trust.
For a period of time, we sold some of our products on eBay to reach a wider audience. However, after careful consideration — and some very real experiences — we made the decision to step away from the platform entirely.
This wasn’t a business setback.
It was a deliberate move to protect our products, our customers, and our standards.
Within the space of just one week, we sold two of our flagship EV converter units through eBay.
Both transactions followed the same pattern:
But what came back was not our product.
Instead, both returns contained completely unrelated items of little to no value. One was a plastic box with wires hanging out of it where it had been cut out of a car and the other was a pile of old DVD cases. Both returns were total junk returned in place of our high quality power cable.
Despite us sending them proof, eBay processed refunds in both cases.
This type of situation is known as return fraud or an item swap scam, and unfortunately it is becoming more common because marketplaces like ebay facilitate this kind of Online shop lifting — particularly with:
Marketplace platforms are designed to prioritise buyer protection. While that works well in many cases, it can leave legitimate sellers exposed to dishonest buyers who take advantage of policy designed to protect genuine customers.
We will not operate in an environment where we cannot guarantee fairness, accountability, and product integrity.
That does not mean we stopped selling on marketplaces altogether. We still sell through selected channels including Amazon and B&Q, where our experience has been far more reliable and aligned with the standards we expect for our products and customers.
By stepping away from eBay while continuing to focus on our own website and trusted partner channels, we gain:
Every product we supply is backed by our own standards, product knowledge, and customer support.
If you buy from MotorCables.co.uk, you’re dealing directly with MotorCables, not a marketplace system.
We stand by our products — and we treat customers fairly — but we also protect against abuse.
We focus on channels that better support genuine retail transactions, including Amazon, B&Q and our own website.
Moving away from eBay allows us to deliver a better experience across the board.
Whether you buy directly from MotorCables.co.uk or through one of our selected retail channels, you benefit from:
You’re buying products backed by the people who design, build, and understand them.
We’ve been selling online for over 16 years and have served tens of thousands of customers across the UK and beyond.
We’re proud of what we do — and we’re committed to doing it properly.
Marketplaces can be useful, but they’re not all the same. Some support genuine businesses better than others.
Focus on the channels that allow us to protect product quality, customer service, and the long-term reputation of the MotorCables brand.
Plug and Play, No Delay – MotorCables.co.uk
MotorCables stopped selling EV converters on eBay after repeated cases of return fraud, where buyers kept the product and returned unrelated items, leading to financial loss despite refunds being issued.
Yes. MotorCables no longer sells on eBay, but still sells through selected channels including Amazon, B&Q, and directly through MotorCables.co.uk.
Return fraud is when a buyer returns a different or worthless item instead of the original product while claiming a refund, leaving the seller without the product or payment.
Yes, EV converters and specialist power cables are often targeted because they are high-value, easy to resell, and difficult for marketplaces to verify during returns.
Buying directly from MotorCables.co.uk gives customers direct access to product knowledge, support, and the MotorCables team, while selected partner channels such as Amazon and B&Q also remain trusted ways to buy genuine MotorCables products.
Customers benefit from UK-made quality products, fast dispatch, expert advice, and clear support whether purchasing through MotorCables.co.uk or selected retail partners.
✔ UK Made & Tested
✔ Fast Dispatch from UK Stock
✔ 30-Day No Quibble Returns
If our system creates an unfair outcome, we override it and make it right.
Over 16 years selling online — trusted by 100,000+ Amazon customers.
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Not sure this is the right cable? We’ll help you get the correct one — free, no-hassle returns if it’s not right.