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We are currently building a new workflow to allow resellers to upload multiple shipping addresses and checkout in one transaction.

Shipping and Returns

Fast and Reliable Shipping

We're committed to delivering your orders quickly and efficiently.

  • Most orders placed before 4pm are dispatched the same day and delivered the next working day by DHL Parcel.
  • Orders over £25 qualify for free standard shipping.
  • Need it faster? Guaranteed express next-day delivery options are available at an additional cost.

Easy Returns (30 Days Return Policy)

We want you to be completely satisfied with your purchase. If you're not, you can return eligible items within 30 days of delivery for a refund or exchange. We will accept a return if the item is faulty, delivery was late or you simply changed your mind.

Requesting a return is simple:

  1. Log in to your account.
  2. Navigate to the "Return an Item" section.
  3. Follow the prompts to complete your return request.

Or, you can simply call us on 0333 344 9792, or use the contact us button above to request your Royal Mail returns label. 

Additional Information

  • Please ensure returned items are in their original, undamaged condition and packaging, with all tags and labels attached.
  • We recommend obtaining proof of postage for your return.
  • Refunds will be processed within 5 business days of receiving your returned item.

Contact Us

If you have any questions about our shipping or returns policy, please don't hesitate to contact us. Our friendly customer service team is always happy to help!

Contact us using the Contact Us link on this page, or call us using the telephone number at the top or bottom of this page.

Shipping & Returns FAQs

How fast is MotorCables UK delivery for orders placed before 4pm?

Most orders placed before 4pm are dispatched the same day and typically delivered the next working day via DHL Parcel (service dependent on the option selected at checkout).

Do MotorCables UK orders qualify for free shipping over £25?

Yes. Orders over £25 qualify for free standard shipping. Faster delivery options are also available at an additional cost.

Can I choose express next-day delivery from MotorCables UK at checkout?

Yes. Guaranteed express next-day delivery options are available at an additional cost, depending on the products in your basket and your delivery address.

How long do I have to return an item to MotorCables UK after delivery?

You can return eligible items within 30 days of delivery for a refund or exchange, provided the item is returned in its original, undamaged condition and packaging.

How do I request a return for a MotorCables UK order on my account?

Log in to your account, navigate to the “Return an Item” section, and follow the prompts to complete your return request.

Can MotorCables UK provide a pre-paid returns label if I need one?

Yes. If you need a pre-paid returns label, contact us and we can provide one on request (eligibility may depend on the reason for the return).

How quickly will MotorCables UK process my refund after a return arrives?

Refunds are typically processed within 5 business days of receiving your returned item.

How do I contact MotorCables UK about shipping or returns questions?

You can contact us via our Contact Us page, or call the telephone number shown at the top or bottom of this page.

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MotorCables UK
HDIUK Limited (MotorCables UK)
Unit 1D Deer Park Farm,
Knowle Lane, EASTLEIGH SO50 7DZ
United Kingdom
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MotorCables UK

✔ UK Made & Tested

✔ Fast Dispatch from UK Stock

✔ 30-Day No Quibble Returns

If our system creates an unfair outcome, we override it and make it right.

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Not sure this is the right cable? We’ll help you get the correct one — free, no-hassle returns if it’s not right.